Refund policy
Gloë Policy — Return & Refund Policy
At Gloë, we’re dedicated to ensuring you love your nails as much as we love creating them. However, due to the nature of our products and hygiene considerations, please review our policies carefully before purchasing.
Return & Exchange Policy
Because all Gloë press-on nails are considered personal beauty items, we are unable to accept returns or exchanges once the packaging has been opened or tampered with.
This is to ensure the safety and hygiene of all our customers. Even if nails appear unused, we cannot verify they are uncontaminated, and therefore, they cannot be resold.
However, we do accept returns if:
-
The wrong item was sent
-
Your product arrived damaged or defective
In these cases, please contact us within 3 days of receiving your order, with clear photos of the issue and your order number.
Refund Policy
Refunds are only issued under the following circumstances:
-
You received the wrong product
-
Your item arrived damaged or defective
-
Your order was canceled before it was shipped
Approved refunds will be processed to your original payment method within 5–7 business days.
Lost or Delayed Packages
Once your order leaves our hands, it’s in the care of the shipping carrier. Gloë is not responsible for lost, stolen, or delayed packages, but we’re happy to help file a claim with the carrier if needed.
Contact Us
We’re always here to help. If you have questions or concerns, please reach out to us at:
Email: gloegloeinc@gmail.com
IG DMs: @gloe.xpress.nails
We appreciate your understanding and thank you for supporting a small beauty brand that values hygiene, transparency, and your satisfaction.